Comprehensive Support for the Life of the System
That support begins with our customer training programs.
Conducted by experienced engineers at your facility or ours,
our training programs provide your operators, engineers, and
technicians with the knowledge and skills they need to effectively operate and maintain your systems.
Our training programs are tailored for your needs and can include custom-designed plant simulators
that employ the same software and graphics used on the actual system.
We also understand the pressures to minimize plant staffs while maximizing plant performance.
With that understanding, we have structured our service and support programs to provide
the flexibility and responsiveness necessary to meet your needs.
Our SureService™ program allows you to customize a service and support program to meet your specific needs.
SureService includes 24-hour telephone support, remote
systems diagnostics, software updates, antivirus updates, scheduled on-site visits, emergency service calls,
and coverage for critical components. Packages can
also include training programs as “refresher” courses for experienced personnel or introductory courses for new personnel.
Tighter, More ReliableControl
The Ovation system is renowned for delivering precision control with outstanding performance.
That precision begins with the Ovation Controller. With an Intel-based
processor at its heart, the Ovation Controller provides full-redundancy to assure the reliability
and security necessary for even the most demanding application.
In addition to a comprehensive set of over 100 standard algorithms,
Ovation also provides the ability to embed advanced control algorithms that leverage the ever expanding
computing power of the Ovation Controller.
This capability allows you to take control to a higher level by incorporating model predictive control and
industry specific advanced applications to reduce process variability and optimize performance over the full range of plant operating conditions.
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