Comprehensive Support for the Life of the System
That support begins with our customer training programs.
Conducted by experienced engineers at your facility or ours,
our training programs provide your operators, engineers, and
technicians with the knowledge and skills they need to effectively operate and maintain your systems.
Our training programs are tailored for your needs and can include custom-designed plant simulators
that employ the same software and graphics used on the actual system.
We also understand the pressures to minimize plant staffs while maximizing plant performance.
With that understanding, we have structured our service and support programs to provide
the flexibility and responsiveness necessary to meet your needs.
Our SureService™ program allows you to customize a service and support program to meet your specific needs.
SureService includes 24-hour telephone support, remote
systems diagnostics, software updates, antivirus updates, scheduled on-site visits, emergency service calls,
and coverage for critical components. Packages can
also include training programs as “refresher” courses for experienced personnel or introductory courses for new personnel.

We also offer periodic audits and assessments
of system configuration based on process requirements to identify opportunities for improvement.
As an additional service, our secure, Internet-based program provides off-site archiving of system software,
online tutoring programs, remote system diagnostics, and custom application enhancements to increase the efficiency of your control software.
And our unique SureService Evergreen program is designed to provide scheduled,
periodic hardware and software upgrades to keep your Ovation system current with rapidly advancing technology.
Recommended Products P/N:
Digital Output (relay pnl comm Remote PS) 1C31122G01 1C31125G03
HART Analog Input Bit (4 - 20 mA) 5X00058G01 5X00059G01
HART Analog Output14 Bit (4 - 20 mA) 5X00062G01 5X00063G01
Loop Interface (AI: 4 - 20mA AO: 4 - 20mA Remote PS) 1C31174G03 1C31177G03
Loop Interface (AI: 4 - 20mA AO: 4 - 20mA Remote PS) 1C31174G23 1C31177G03
Loop Interface (AI: 4 - 20mA AO: 4 - 20mA Local PS) 1C31174G03 1C31177G02
Loop Interface (AI: 4 - 20mA AO: 4 - 20mA Local PS) 1C31174G23 1C31177G02
Loop Interface (AI: 4 - 20mA Remote PS) 1C31174G04 1C31177G03
Loop Interface (AI: 4 - 20mA Remote PS) 1C31174G24 1C31177G03
Loop Interface (AI: 4 - 20mA Local PS) 1C31174G04 1C31177G02
Loop Interface (AI: 4 - 20mA Local PS) 1C31174G24 1C31177G02
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