Comprehensive Support for the Life of the System
That support begins with our customer training programs.
Conducted by experienced engineers at your facility or ours,
our training programs provide your operators, engineers, and
technicians with the knowledge and skills they need to effectively operate and maintain your systems.
Our training programs are tailored for your needs and can include custom-designed plant simulators
that employ the same software and graphics used on the actual system.
We also understand the pressures to minimize plant staffs while maximizing plant performance.
With that understanding, we have structured our service and support programs to provide
the flexibility and responsiveness necessary to meet your needs.
Our SureService™ program allows you to customize a service and support program to meet your specific needs.
SureService includes 24-hour telephone support, remote
systems diagnostics, software updates, antivirus updates, scheduled on-site visits, emergency service calls,
and coverage for critical components. Packages can
also include training programs as “refresher” courses for experienced personnel or introductory courses for new personnel.

PK Controller: Now Supporting Native PROFINET
PROFINET is an open industrial Ethernet solution and is based on international standards.
It is a communication protocol designed to exchange data between controllers and devices in an industrial automation network.
And now, both the innovative PK Controller and new PK Flex Controller support native PROFINET,
helping customers enhance their performance and meet the requirements of most of their time-critical applications.
You do not need special hardware or configuration to use PROFINET;
the PK Flex Controller and PK Controller are equipped with PROFINET capability.
PK Flex Controller is a PROFINET controller and will connect with up to 250 devices such as PLCs, Drives,Remote I/O, transmitters and valves.
PROFINET in the PK Flex Controller is compliant with version 2.3 and CC-A functionality.
The Ovation I/O modules are locked into base units. These base units are housed in
the Controller cabinets where they are mounted on DIN rails and wired to the appropriate field devices.
The standard modular components typically consist of the following:
• Electronics module
• Personality module
• Base Unit (containing the field terminations)
The relay output modular components consist of the following:
• Electronics module
• Base Unit (containing the field terminations)
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