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KUKA Remote Service: 

secure remote maintenance

In a worst-case scenario, help is needed quickly. Even short downtimes for robots and systems can cause considerable costs for production companies. 

With KUKA Remote Service, you can always rely on the certified service technicians and their know-how and support – no matter when, no matter where.

Quick help when it matters

In the event of disruptions or the first signs of a fault, KUKA Remote Service guarantees rapid assistance and appropriate solutions: 

using a secure and encrypted VPN connection and the compact KUKA.ConnectivityBox, 

our experts access the controller in real time and localize the problem. 

This way, our service technicians see what you see – even without long travel times. 

The problems between humans and machines are solved by our company’s experienced employees.

The PC for KRC2 is the control PC of the robot controller.

With its fitted components, the PC performs all the functions of the robot controller.

• Windows user interface with visual display and input

• Program creation, correction, archiving, and maintenance

• Sequence control

• Path planning

• Control of the drive circuit

• Monitoring

• Parts of the ESC safety circuit

• Communication with external periphery (other controllers, host computers, PCs, network)

The KR C4 concept is revolutionary. For the first time, Robot and Motion Control 

are seamlessly and interactively integrated with control processes for PLC, CNC 

and Safety. With simple and flexible robot programming via inline forms and new 

Spline motion programming, KR C4-based automation solutions are superior in 

every way. Furthermore, the KR C4 features intelligent, flexible and scalable application potential.

 High-end PLC support. The high-end SoftPLC option allows full access to the entire 

controller I / O system and has a high runtime performance. It allows the I / O hand

ling of the robot, a complete robot cell or line of robots. In addition, variables such 

as axis positions or velocities can be read and processed via function blocks.

More performance in CNC machining. The KUKA.CNC control option enables direct 

programming and operation of KUKA robots via G-code. It can process even the 

most complex programs from CAD / CAM systems and provides utmost accuracy 

due to CNC path planning. This hugely simplifies the integration of robots into 

an existing CNC environment. Thanks to the increasing number of robot-specific 

functions in upstream CAD / CAM systems, the robot can play a direct role in 

machining processes. 

Fully integrated safety controller. The KR C4 seamlessly integrates the complete 

safety controller into the control system without proprietary hardware. Safety 

functions and safety-oriented communication are implemented via Ethernet-based 

protocols. The safety concept uses multi-core technology and enables the dual

channel operation required for safety applications.