ABB Excitation Care Optimizing the performance of your system

Excitation Care provides peace of mind and reassurance to your maintenance team. 

They will know who to call in case of emergency, theterms and conditions

of sale will be defined in advance; therefore, your maintenance team will 

only focus on getting the best performance from your excitation systems.

Product Life Cycle notification (annual)

ABB will advise where the excitation systems are in the product

life cycle: Active, Classic, Limited or Obsolete. Customers will

receive recommendations depending on the status of the system.

It is a proactive approach to keep customers informed and to help

them plan excitation maintenance services efficiently.

Unlimited phone support

Technical phone support will be provided by the local support

center. During normal business hours (excluding holidays).

Technical support is also available for emergency cases, 24/7/365.

On-site troubleshooting dispatch prioritization

The ABB service hotline team will trigger an internal dispatch alert

and escalation process, immediately upon receiving customer’s

confirmation to dispatch a service engineer to site. The support

line will transfer all information and technical documentation

available for the service to the assigned service engineer.

Annual support usage report (available on demand)

ABB will provide an annual usage report on demand. This will

summarize all support activities provided during the Excitation

Care Program for a period of 12 months.

On-site critical spare parts assessment

The on-site critical spare parts assessment is designed to gather

all necessary information such as software and hardware version,

ABB reference number and quantity of the available spare parts

on-site directly from the customer site. It will then be compiled

in a detailed list by our specialist and provided to the customer

contact person.