Excitation Care provides peace of mind and reassurance to your maintenance team.
They will know who to call in case of emergency, theterms and conditions
of sale will be defined in advance; therefore, your maintenance team will
only focus on getting the best performance from your excitation systems.
Product Life Cycle notification (annual)
ABB will advise where the excitation systems are in the product
life cycle: Active, Classic, Limited or Obsolete. Customers will
receive recommendations depending on the status of the system.
It is a proactive approach to keep customers informed and to help
them plan excitation maintenance services efficiently.
Unlimited phone support
Technical phone support will be provided by the local support
center. During normal business hours (excluding holidays).
Technical support is also available for emergency cases, 24/7/365.
On-site troubleshooting dispatch prioritization
The ABB service hotline team will trigger an internal dispatch alert
and escalation process, immediately upon receiving customer’s
confirmation to dispatch a service engineer to site. The support
line will transfer all information and technical documentation
available for the service to the assigned service engineer.
Annual support usage report (available on demand)
ABB will provide an annual usage report on demand. This will
summarize all support activities provided during the Excitation
Care Program for a period of 12 months.
On-site critical spare parts assessment
The on-site critical spare parts assessment is designed to gather
all necessary information such as software and hardware version,
ABB reference number and quantity of the available spare parts
on-site directly from the customer site. It will then be compiled
in a detailed list by our specialist and provided to the customer
contact person.
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